British Airways probes customer data theft

British Airways said his behaviour was

"From 22:58 BST (British Summer Time) August 21 2018 until 21:45 BST September 5, 2018 inclusive, the personal and financial details of customers making bookings on our website and app were compromised". "We are deeply sorry for the disruption that this criminal activity has caused", it added.

British Airways CEO Alex Cruz says the carrier will reimburse any customer who loses money due to the data breach.

IT security company Avast said that based on the limited information available the attackers had probably targeted a gateway between the airline and a payment processor because no travel details had been stolen.

Specifically, the affected period is from 10:58 p.m. BST (2:58 p.m. PT) on August 21 and 9:45 p.m. BST (2:45 p.m. PT) on September 5.

It added that the matter “has been resolved and our website is working normally”.

The airline had launched an investigation and notified police and other relevant authorities.




British Airways says the problem has been fixed and that its systems are no longer affected by the cyberattack.

Anyone who booked flights during the exposed time will be contacted directly by the airline, which will include information on the breach and advice on moving forward.

"In July, British Airways cancelled dozens of flights in and out of London's Heathrow airport, affecting thousands of passengers", NPR's Frank Langfitt reports from London. Namely, at least assuming the airline is correct, the hackers did not get away with customers' passport numbers.

If you have been struck by the data breach, it's advisable to contact your bank or credit card provider.

The airline said it's reaching out directly to customers whose data has been stolen, so keep an eye on your inbox.

Almost 400,000 card payments have been affected (Picture: Getty Images)Which flight bookings were affected by the hack?

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